How To Handle Difficult People Quick Guide
We all have people in our lives who we find difficult. Maybe they're aggressive and demanding, or perhaps you just never feel on the same page. Regardless of how they behave, this guide will help you get better results. In it you'll find:
- 6 Key Principles for handling difficult people
- 3 Techniques to manage yourself and them
- 2 bonus Self-coaching Strategies
About the Author
Michelle Dalley has been a professional leadership and resilience Coach & Trainer for over ten years.
She has coached hundreds of clients to improve their ability to lead themselves and to lead and influence others. Michelle is trained and certified in a number of powerful coaching and training modalities that she uses to help her clients transform their communication and behaviour including Conversational Intelligence™, Neuro Linguistic Programming, Transforming Communication™, DiSC Profiling and more. She loves to study psychology and neuroscience and keeps her finger on the pulse of the latest developments.
Michelle brings all of this knowledge into her coaching and has lost count of the number of coaching sessions where she’s supported her clients to deal more effectively with work colleagues, managers, direct reports, family and even friends that they’ve been finding difficult to deal with.
Prior to becoming a coach and trainer Michelle worked in the corporate world as an Operations Manager and occasional Project Manager for over 12 years. In these roles, she was often the person who received escalated client complaints and quickly learnt strategies for keeping herself calm, whilst also helping the other person to de-escalate their emotions and enable constructive conversations. Michelle’s management experience also taught her, the hard way, what works and what doesn’t when it comes to positively influencing others.
This quick guide on How to Handle Difficult People is an overview of Michelle’s 6 Key Principles to help you get better outcomes when dealing with others that you find challenging. Also included is 3 specific techniques and two bonus self-coaching strategies to help you manage yourself.